Hello, I am Stephanie Gruss.  From Technical Writing, to Systems Analyst, and everything in between, I thrive at the crossroads of technology and people.  I have the skills to bring projects together in a variety of disciplines.

Stephanie is a joy to work with. She’s a dedicated, hard-working professional who proved to me that she has what it takes when it comes to working at Boeing. She’d make a great addition to any team!

Kevan Goff-Parker – Boeing 

Career

For career opportunities contact me at stephanie@stephaniegruss.com

Resume (PDF)

linkedinLinkedIn: https://www.linkedin.com/in/stephaniegruss

Career Highlights:

Senior Systems Analyst, Fleet IT at Holland America Line (June 2013 - Present)

Working with Fleet IT, I have been responsible for many successful projects, including a full data center migration from Seattle WA to Dallas TX, implementing a new ship-board Internet service for customers, and many more.  I am also responsible for Tier 2 and Tier 3 production support, being on-call 24 hours a day for the entire Holland America Line and Seabourn fleets.  In addition, I have worked closely with an external vendor, performing User Acceptance Testing on vendor-supplied products.


Volunteer Coordinator at American Red Cross Serving King & Kitsap Counties (October 2012 - June 2013)

After working in the fast-paced world of corporate finance, I took some time to give back to my community.  Working with the American Red Cross was very unique, allowing me the freedom to execute volunteer events, develop intake procedures with a cloud-based management system, and training staff members on using the new system.  I also helped families that have been displaced by disaster, which is a truly humbling and powerful experience.


Technical Operations Manager, Assistant Vice President at JP Morgan Chase (June 2011 - August 2012)

After less than a year, I was promoted to Technical Operations Manager.  In this role, I managed the production support team, which provides access administration to more than 800,000 accounts.  I also provided 24x7x365 support, using follow-the-sun scheduling.  Off hours support was provided in the Philippines, requiring me to manage employees literally half a world away, which was an enlightening experience.


Database Security Systems Analyst at JPMorgan Chase (July 2010 - June 2011)

Immediately after graduating college, I began work as a Database Security Systems Analyst.  The name of the game here is efficiency, and I thrived on creating it.  I completed over 31,000 tickets in 24 months using SQL automation, which exceeded the ticket-closing goal by 30 percent.  In addition, I managed service level agreements with technical partners, and created living documentation using Microsoft SharePoint.


Office Assistant at Montana Department of Transportation (October 2007 - May 2010)

While attending college, I took on a job with the Montana DOT.  This job consisted of communicating with the multitude of snow plows, sand trucks, and maintenance crews that keep the highways open and safe in the winter.  I will never forget the day that there was a airplane crash while I was on duty alone, requiring me to coordinate crews for a disaster that no one was prepared for.


Editor at The Technocrat (August 2006 - May 2010)

As a student of Professional and Technical Communication, it’s only natural that I was a part of the student newspaper.  In my time with the Technocrat, I performed almost every duty imaginable, from writing stories, to designing layouts, soliciting advertising, and even hiring and supervising the student staff.  I also maintained the newspaper website, calling on my HTML and CSS skills.


Intern at Chevron Corporation (May 2009 - August 2009)

Interning with Chevron, I assisted in technical business incident investigations as an Operational Excellence professional, and supported implementation of Evergreen (sustaining processes) for large Infrastructure Assets organization.


Intern at Boeing (May 2006 - August 2008)

For 3 consecutive summers, I interned with Boeing.  Among the highlights of those internships was working with the Global Corporate Citizenship group, which handles Boeing’s corporate philanthropy projects.  The most exciting project was, of course, handing SeaFair, the annual event in Seattle that Boeing is a large part of.  I also participated in procuring parts from vendors for a variety of airplanes.

Education

I graduated from Montana Tech of the University of Montana, with the following degrees:

  • Master of Science in Technical Communication, with an emphasis on Technical Writing and Software Documentation
  • Bachelor of Science in Professional and Technical Communication, Minor in Computer Science
  • Bachelor of Science in Business and Information Technology, Minor in Mathematics

Thanks to my hard work and dedication, I completed my secondary education in just six years.  In addition, I am a Horatio Alger Scholar, and a Northrup Grumman Diversity Scholar.

Certifications

  • ITIL (Information Technology Infrastructure Library) v.3 (October 2011)
  • Project Management Professional (PMP) (September 2015)

 

Volunteer

I am a very strong believer in the power of volunteering.  I am proud to have served the following causes:

  • United Way
  • Big Brothers Big Sisters
  • Babywearing International
  • Circle K / Kiwanis Club
  • Head Start
  • American Red Cross
  • And many more!

Crafts

In my free time, I enjoy creating new things, be it paper crafts, beadwork, or up-cycling old furniture into something awesome.

Seattle Seahawks inspired bracelet:
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